It would be easy to come up with a list of 10 issues for church greeters. Some church gurus even offer them as a free download to join their mailing list! But my experience and observation is that four crucial issues are often neglected. 1. Start with Greeters in the Parking Lot (or doors), and
Guest assimilation for churches is like helping people out for a stroll in a strange neighborhood. Imagine it is you walking through the neighborhood after sunset. On the homeward leg a young woman approaches and asks, “Can you tell me how to find East Wilshire Terrace? I’ve walked the neighborhood, but I can’t tell which streets go
After a recent move a friend (we’ll call her Sue) decided to find a church nearer her home. She began her search by checking out a nearby mega-church. Despite their claims, it was an unfriendly experience. Three episodes showed that “friendliness” was an aspirational rather than an actual value at this church. She received a “free” coffee coupon they
Imagine you’re in charge of Google’s plan to bring fast Internet to America’s cities. You need a bit of cooperation from city governments. If you put yourself in Google’s shoes, you’ll know how church visitors feel. Obscure rules that hinder entry. Inefficient communications. Hard-to-get information. Unwillingness to share. Indifference. Government Challenges for Google Those are
Church hospitality teams can learn a lot about the care and feeding of the church visitor from Apple, one of the most profitable retailers ever. Apple’s success isn’t due to iPads and operating systems; it’s about how they train their employees. Carmine Gallo, in his book The Apple Experience: Secrets to Building Insanely Great Customer
A colleague of mine once visited a mega-church in southern California while on vacation. The 6,000 seat auditorium was filled to capacity that Sunday morning. He was quite surprised when, during the ritual exchange of the secret Churchman’s handshake, an elderly lady made her way down the aisle from several rows back to greet him
Church hospitality is a vital ministry. This is especially true for congregations with a very low church visitor retention rate. To offer anything less than superb church hospitality is sad. To neglect turning visitors into members puts the church in a death spiral. One element of a rich experience that leaves church visitors going, “Wow.
Turnaround pastors have a unique opportunity to permanently change the trajectory of church hospitality. Our “information gathering” in churches doesn’t even capture the majority of guests. Auxano research shows that five to eight percent of your worshipping community will self-identify as guests. Therefore the number of guests in one year is: [ (Ave. weekly worship attendance)
[dc]A[/dc] previous post asserts that extraordinary hospitality for church visitors isn’t hard. Eliminate the things church visitors dislike, set the bar for church hospitality higher and it’s more likely they’ll return for a second visit. Now that you’ve cleared the deck of things church visitor dislike let’s turn up the “wow” factor. Let’s re-think church
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